Most orders over $50 are shipped FREE!(1)(2)(3)
Orders under $50 are shipped at a flat rate of $6.50.
IMPORTANT - TO RECEIVE FREE SHIPPING
YOU MUST SELECT "FLAT RATE SHIPPING" AT CHECKOUT.
All "FLAT RATE SHIPPING" orders will be sent either US Mail, US Priority Mail or UPS ground at our discretion. If you have a preference for shipping type, please note in the Comments Section during checkout.
SALES TAX: All orders delivered to the States of Nevada, Tennessee, and Washington will have applicable sales tax added to your order during checkout.ORDERS ARE PROCESSED AND SHIPPED MONDAY THROUGH FRIDAY.
Most orders will be shipped within one business day. When your order has shipped, you will receive an email with the tracking number. If we are unable to ship in one business day, we will send an email notification. Our corporate offices and main warehouse is in Nashville, TN. Depending on your delivery location, standard shipping time is 2-5 business days. We also operate a warehouse in Reno, Nevada which processes the majority of our nutrition and incontinence products for our West Coast customers. This allows us to deliver these products anywhere on the West Coast in 1-3 business days.
Bras, Swimsuits, Breast Forms, Compression Hose: While we keep 1,000's of these items in stock, due to the large variety of sizes and styles, some of these products will be ordered from the manufacturer. We have arrangements with most manufacturers to ship the same day as we place the order. Please allow 4-7 days before we ship the product to you.
Special Delivery Instructions: We will provide UPS or USPS with your special instructions. However, we cannot promise that they will follow the notations. UPS and USPS deliver on their schedules, even when asked to deliver at a specific time of day.
(1)Hawaii and Alaska: Free Shipping does not apply to Hawaii or Alaska. If your order is over $50 please make a note in the COMMENTS section or call us and ask us to evaluate the shipping charges. We will waive shipping charges on orders over $50 that are lightweight. Please select "FIRST CLASS MAIL" as your shipping option. Most orders to these areas will be sent US Priority Mail. Orders over four pounds will incur extra shipping charges. Please call, email or make a note in your order for 2nd Day and Overnight shipping rates to these areas. Very Heavy items cannot be shipped to Hawaii or Alaska, including, but not limited to nutritional products and incontinence products.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.
IMPORTANT INFORMATION REGARDING EXPEDITED SHIPPING (2ND DAY & OVERNIGHT):
(2) All oversized or heavy items that have extra shipping charges are clearly marked on the product's page.
- UPS Only: All 2nd Day and Overnight packages are shipped via UPS.
- Not all items are available for expedited shipping: If the item you requested is not available for expedited shipping, you will be notified of the first available shipment date. At that time, you will be given the option to keep your expedited shipping selection for when the item does become available for shipment or change to regular ground shipping.
- Expedited Orders: If you have chosen expedited shipping for your order, the order must be placed by 9:00am CST to ensure the item will be shipped the same day.
- If you have requested expedited shipping and we only have part of your order in stock, we will ship what we have via your chosen shipping method. We will have the remainder of your order shipped directly to you via regular Ground shipping. If you need a particular item(s) shipped quicker than the others, please let us know in the Comments of your order and we will do our best to get those items to you via the expedited shipping method you have chosen. We will email you if your order will need to be split as described.NOTE: If you have selected multiple items from different manufacturers we will only be able to expedite items that are in stock in our warehouse or you can choose to pay multiple shipping fees.
- Heavy or Oversize Items: Items such as walkers, rollators, nutrition drinks, diapers, etc. are not eligible for 2nd Day or Overnight charges. If you absolutely need expedited shipping, please contact us for a quote.
- Weekend and Holidays: UPS Overnight and 2nd Day Shipping only include business days and do not include weekends or holidays. If you need a package delivered on a Saturday, please write or call to check if that service is available in your area and the associated costs.
(3)If you return items that drop your total order below $50, you will be charged the flat rate of $6.50. For cases of diapers or nutritional drinks, you will be charged the actual shipping charges from our location to yours.